Terms & Conditions

Kiyoto Sushi – Terms and Conditions

By accessing our premises, using our services, or placing an order with Kiyoto Sushi, you agree to be bound by these terms and conditions.

1. Reservations and Orders:

• Reservations are subject to availability. We recommend booking in advance, especially for peak hours and larger parties.
• For takeaway and delivery orders, please ensure all order details are accurate. Kiyoto Sushi is not responsible for errors in orders placed by the customer.
• Order modifications or cancellations may be subject to certain conditions and may not always be possible once the order has been processed.

2. Menu and Pricing:

• Our menu and prices are subject to change without prior notice.
• All prices are inclusive of applicable taxes unless otherwise stated.
• We strive to provide accurate descriptions and images of our menu items, but variations may occur.
• Kiyoto Sushi reserves the right to limit the availability of certain menu items.

3. Payment:

• We accept various forms of payment, which will be clearly displayed.
• Payment is due upon completion of your meal at the restaurant or prior to delivery/collection of your order.
• We reserve the right to charge a service fee for large parties or special requests.
• In the event of a payment dispute, please contact us immediately to resolve the issue.

4. Allergies, Dietary Requirements, and Potential Bone Content:

• Please inform our staff of any allergies or dietary requirements before placing your order.
• While we take precautions to prevent cross-contamination, we cannot guarantee that our food is completely free from allergens. Customers with severe allergies are advised to exercise caution and inform us of the severity of their condition.  
• Please be aware that while we take great care to remove them, some of our sushi may contain small bones. We strive to ensure our sushi is bone-free, but occasional presence may occur.

5. Dine-in Policies:

• We kindly request that you adhere to our seating arrangements and any instructions provided by our staff.
• Kiyoto Sushi reserves the right to refuse service to individuals who are intoxicated, disruptive, or behaving inappropriately.
• We are not responsible for any loss or damage to personal belongings brought onto our premises.

6. Takeaway and Delivery:

• Estimated delivery times are provided for guidance only and may vary due to factors beyond our control (e.g., traffic, weather conditions).
• Please ensure that someone is available at the designated delivery address to receive the order.
• Kiyoto Sushi is not responsible for any issues with the food once it has been delivered and accepted by the customer.
• Delivery areas and minimum order values may apply. Please check our website or inquire with our staff for details.

7. Intellectual Property:

• All content on our website, including but not limited to logos, images, text, and designs, is the intellectual property of Kiyoto Sushi and may not be used without our prior written consent.

8. Governing Law:

• These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.  

9. Amendments:

• Kiyoto Sushi reserves the right to amend these terms and conditions at any time without prior notice. The latest version will be available on our website or upon request.  

10. Contact Us:

• If you have any questions or concerns regarding these terms and conditions, please contact us at info@kiyotosushi.co.uk

Thank you for choosing Kiyoto Sushi. We hope you enjoy your dining experience!